How often does our company come out?
Most of our customers prefer service once a week. Other service schedules are available; if you would like to know more about different service options, please call John.
Do we work through the winter?
Yes. Dogs keep making their messes all year long and our company continues to clean up and remove dog waste through winter (heavy snow exceptions). If there is too much snow you can expect delays of a couple of days.
Can we work with the dog in the yard?
In most cases, yes. We love dogs and get along well with them; however, there are some cases when a dog will not allow us into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We don't want to take unnecessary risks with your dog or our employees.
What if I want to skip a service day?
You will not be charged if you call the company in time for us to skip your yard that day. If the dog will be gone from the yard for a period of time, we can hold service and you will not be charged for those days. There will be no charge for service missed due to weather or some other event beyond your control. HOWEVER, if your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it will be necessary to charge for the service call that could not be completed.
How do I pay you?
We will send an invoice through mail or email at the end of each month after all work is completed.
Are there any contracts I have to sign?
No. We can start and stop your service over the phone or with an e-mail. We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service. We require you to sign an authorization sheet that gives us permission to access your property.
Is there an extra charge for the first time?
Yes, unless you have maintained your yard there will be an extra charge for the 1st service since there has been a lot of accumulation of waste over time.
Is it possible to get a one-time only service?
Sure! One-time only service is easily arranged.
Can I choose my service day?
Generally speaking, no. That is not to say that we cannot work out an agreement, but each day of the week is allocated to a specific route and there is only enough daylight hours in which to work in. We hope you understand that it is necessary for us to make our routes particular to certain areas throughout the week.
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